Refund & Cancellation Policy
Policy Date: 01/01/2025
Next Review Date: 01/01/2026
1. General Booking Terms
All bookings made for RoboThink programmes, including after-school clubs, holiday camps, workshops, or special events, are final. By booking a place, you agree to the terms outlined in this policy.
2. No Refunds After Booking
Once a booking is confirmed, we are unable to offer refunds. This allows us to ensure staffing, venue arrangements, and material preparation are aligned with expected attendance.
3. Changing Your Booking
We understand that plans can change. While we do not offer refunds, we will try our best to accommodate booking transfers to another available session or date, subject to availability. Requests must be made via email at [email protected].
4. Missed Sessions
Unfortunately, we cannot offer make-up sessions or refunds for missed sessions due to illness, holiday, or other personal reasons. However, children will be supported in future sessions with recaps to help them stay on track.
5. If RoboThink Cancels a Session
In the unlikely event that a RoboThink session is cancelled (due to staff illness, extreme weather, or venue issues), we will:
- Offer a rescheduled date where possible
- Provide a credit for future RoboThink sessions
- Communicate changes promptly via email and/or text
6. Special Circumstances
If a family experiences an exceptional circumstance (such as a medical emergency), we ask that you get in touch with us directly. While we cannot guarantee a refund, we will always aim to find a fair solution — such as offering credit towards another programme.
7. Trial Session Policy
Free or discounted trial sessions are offered to new participants where available. These are non-refundable and non-transferable unless cancelled by RoboThink.
8. Contact
If you need to discuss a cancellation, booking transfer, or credit request, please contact us:
[email protected]
078 8886 5338
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