Privacy policy

1. Introduction

This Privacy Policy sets out how RoboThink (“we”, “our”, or “us”) collects, uses, and protects any information provided by users (“you”) when using our website or services. We are committed to safeguarding your privacy and ensuring all data is processed in accordance with UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following types of personal information:

Parent/guardian name, child’s name and age
Email address and telephone number
Home address (if provided during booking)
Medical information (e.g., allergies)
Emergency contact details
Special educational needs or accessibility requirements
Consent preferences (e.g. photography, marketing)

3. How We Collect Information

Information is collected when:

You register for a RoboThink programme via our booking platform
You contact us via email, phone or web form
You complete surveys or feedback forms
You interact with our website or social media

4. How We Use the Information

We use personal information to:

Process bookings and communicate important session information
Provide tailored support to your child
Respond to enquiries and customer service requests
Ensure safety and wellbeing of all participants
Send occasional marketing communications (if opted-in)
Improve our service based on anonymised feedback

5. Legal Basis for Processing

We rely on the following lawful bases for processing data:

Contractual obligation (e.g. to deliver a booked service)
Legal obligation (e.g. safeguarding, health and safety)
Consent (e.g. marketing, photography)
Legitimate interests (e.g. internal performance evaluation)

6. How We Protect Your Data

All data is securely stored in our booking system (Pebble) and password-protected devices. We take reasonable measures to protect against loss, misuse, or unauthorised access, including:

Staff training on data protection
Restricted access to sensitive information
Use of encrypted communication tools where applicable

7. Data Sharing

We do not sell or rent personal information to third parties. We may share limited data with:

Instructors or site staff for safeguarding or medical purposes
External service providers (e.g., email platforms, Pebble) only where necessary and under strict data processing agreements
Local authorities or emergency services in case of incident

8. Retention Period

We retain participant data for up to 24 months from the end of the last booking, unless required to retain it longer for safeguarding or legal obligations.

9. Your Data Rights

You have the right to:

Request access to your data
Correct inaccurate or incomplete data
Withdraw consent (e.g., for photos or emails)
Request deletion of your data (where applicable)

To exercise these rights, please email [email protected].

10. Cookies & Website Analytics

Our website may use cookies to enhance user experience and gather basic usage statistics. You may decline cookies in your browser settings. For more information, see our Cookie Policy.

11. Updates to This Policy

This policy may be updated from time to time. The latest version will always be published on our website with the updated date shown at the top.

12. Contact Information

For questions or requests related to this Privacy Policy, contact:
[email protected]
078 8886 5338